Last month – one of our perpetually late paying tenants came into the manager’s office to *finally* give a partial rent payment. I explained how much he still owed and he questioned why I wasn’t waiving the late fees. I – initially – responded calmly and stated that the owners didn’t allow us to waive the late fees and that he had to pay them.
He responded with, “Yes they do.”
I calmly folded my hands on my desk and said, “No, no they don’t.” He then asked what his late fee was and I explained to him that it was 20% of the amount left owing after the rent deadline…which was about $200 for him. He was none too pleased with this response.
“You can…you just won’t.”
Me: No, the owners have given us strict instructions to NOT waive late fees. We are not waiving late fees for ANYONE.
Him: You aren’t anybody. You ain’t nuthin to me.
Me: Well, I’m the manager here. Pay your rent on time and you won’t have to pay a late fee. It’s pretty simple.
Him: You don’t know me lady, you are NOTHING.
Me: Well, that’s about all I’m going to take from you. You’re not welcome here anymore. Get out of my office. *shooing motion with my hands…dismissively…like I’m shooing a goat*
About a week and a half later, he comes in and pays every penny of his late fee and remaining rent balance. It, of course, was after we sent our monthly reports to the owners of his building, so it showed that he owed money still – which completely pisses me off.
So Mr. Jackhole called today and asked for my co-worker that works in the office with me.
Me: She’s not here, may I help you?
Him: No, I don’t want to talk to you.
Me: Okay – who is this.
Me: Ah. Okay – well, I can’t tell you for sure if she will be here when you call back because she’s helping at another property. If you tell me what you’re calling for, perhaps I can help you. Is there something wrong with your apartment? Is there something that needs fixed? *of course I know that he’s calling to say he will be late with his rent…AGAIN…because he’s been late with his rent ever since he moved in…but I figured I’d humor him.*
Him: I just want to talk to the other lady. She knows my situation and can help me.
Me: Again – I’m not sure when she will be here, so if I can help you, I will.
Him: I really don’t want to fight with you. We got off on the wrong foot and you were rude, so I’m not going to talk to you. I really don’t think you’re sincere in trying to help me, so I’m not going to talk to you.
Me: Ok dude. Do whatever you want, I guess if she doesn’t call you back before you need something, you’ll have to deal with me. Good luck with that.